FlexSozial

The FlexSozial keeps you mobile at much lower prices throughout the VRR area comfortably using your smartphone. Payment of a monthly basic fee will allow you to purchase any number of single tickets in any price level at a discount of 50%.

Das Ticket ist für Sie digital erhältlich, wenn Sie beispielsweise

Recipient of unemployment benefit II and social benefit (SGB II)
Recipient of social assistance (SGB XII) Recipient of housing benefit
Entitled to benefits according to SGB VIII
Entitled to benefits according to the Asylum Seekers Benefits Act

or

Entitled to benefits under the Federal Pension Act.

You can find out whether you also belong to the group of entitled persons from the responsible authorities in your city. There you will also receive the necessary proof of eligibility (carrier card) or a notification for the purchase of your FlexSozial.

How to get your FlexSozial

Download the VRR app to your smartphone. You can find it in the App Store (iOS) and in the Google Playstore (Android).
Register with your details in the ticket shop and enter a payment option. You pay both the monthly basic amount and all subsequent individual tickets (FlexSozial) using the payment option you have stored. The selected payment method can be changed at any time in the app settings.
Buy your first single ticket (FlexSozial) in the ticket shop. With this purchase, you also start your FlexSozial subscription, which is why the FlexSozial with a price of 3.20 euros is added once in the shopping basket in addition to the single ticket (FlexSozial). All subsequent monthly subscriptions will be debited directly via the payment method you have stored.

What it costs

With the FlexSozial subscription, you can purchase any number of individual tickets in price levels K to D at a 50 per cent discount for the basic monthly amount of 3.20 euros.

Transferability

The FlexSozial and all individual tickets purchased via the ticket (FlexSozial) are personalised. They are therefore only valid in combination with a valid photo ID and proof of authorisation. The tickets purchased cannot be passed on to third parties. They are valid around the clock for all scheduled buses, XBuses, S-Bahn, RB and RE lines as well as trams and underground trains in the respective area of validity.

Mobility guarantee

If there are delays due to traffic jams, parking offences or disruptions to vehicles and operating facilities, you benefit from the so-called mobility guarantee. This applies if your chosen means of local transport is cancelled or leaves the departure stop at least 20 minutes later than indicated in the timetable. You must change to the alternative means of transport within 60 minutes. If you choose to travel by IC/ EC or ICE train, taxi or a sharing service (e.g. car, bike, e-scooter sharing, on-demand transport) instead, we will reimburse you up to €30.00 between 5 a.m. and 7.59 p.m. and up to €60.00 between 8 p.m. and 4.59 a.m. with a SozialTicket.