How to buy tickets
Buy your ticket on the spot, at a ticket machine or online. You can purchase tickets for your journey by bus and train at around 3,800 locations in the VRR area: In the customer centers and sales offices of the transportation companies, in private sales offices, from drivers, around the clock at our ticket vending machines, and online, e.g. as a HandyTicket via the apps of the associations and transportation companies, the DB Navigator, and the Mobil.NRW app.
Online: In the TicketShop of your choice
You can purchase the right ticket for the desired connection directly from the following stores:
In the vehicle
When boarding, the passenger must have a ticket valid for the entire journey. If they do not, they must buy it immediately and without being asked. It is always possible to purchase tickets on buses; in some railway, tram and light rail vehicles, tickets can be purchased from mobile ticket machines or from the driver.
You can always obtain single and bicycle tickets from the driver directly in the vehicle. The ticket must be stamped before travelling if it has not already been validated. You will find ticket validators in all buses and trams, on platforms or platform entrances.
On vending machines
Tickets can be purchased from ticket machines around the clock. As a rule, you will find ticket machines at every major stop, especially at railway stations and public transport interchanges. Transdev Vertrieb GmbH ticket machines offer long-distance tickets as well as local transport tickets. You will also find mobile ticket machines in some vehicles.
Please note that some machines dispense tickets that have already been validated, so it is not possible to buy tickets in advance. Not every type of ticket can be purchased from ticket machines and the ticket ranges of the individual machines differ. As different types of machines are generally used, it is not possible to provide you with an overview of the operating methods here.
You can obtain more detailed information on the range of tickets and how to use them from the respective transport company that operates the vending machine (you can recognise the respective transport company by the company logo).
Vending machine defect
The company that operates the ticket machines is responsible for the machines, machine faults and refunds. You can recognise the responsible company by the company logo on the machine.
Sales offices
You can find out about tickets and season tickets and also buy, change or take out season tickets at the sales offices of the local transport companies in the VRR area. Enquiries about timetable information or individual transport company routes can be made here in person. On our website you will find the nearest sales office of your local transport company in the VRR area for individual cities.
Some of the ticket range is available from local sales outlets and private sales outlets, such as kiosks or lottery retailers. For ticket advice or to take out a season ticket, please contact a sales outlet of your local transport company. The addresses of sales partners can be found on the website of your local transport company.
