Contact & Help

You can solve many problems yourself with the online help. Simply select the relevant keyword. Or find the contact details to VRR below.

Contact to VRR

Your contact to VRR customer management

Dear passenger,

Due to the current situation, the processing of letters (VRR, Augustastraße 1, 45879 Gelsenkirchen)  and e-mails (info@vrr.de) is taking longer than usual. If possible, please address your enquiries and applications relating to season tickets or the NRW mobility guarantee directly to your contracted transport company (operating transport company, for season tickets see back of ticket or account statement).

You can find an overview of all transport companies here.

Otherwise you can contact the VRR customer management via info@vrr.de, via the purple chatbox or simply call the service telephone 0800 6/ 50 40 30.

Best regards,

Your VRR team